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What Is Agent-Led Growth in SaaS?
PLG solved distribution and left onboarding untouched. Agent-led growth is the attempt to fix what happens after signup — and most of the industry is…
Aug 27
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Agent-Led-Growth
3
1
All Software Is Going to Be Half Chat, Half UI
Chat isn’t replacing the interface. The interface is doing something chat structurally can’t — and the software that wins will be whichever gets the…
Aug 20
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Agent-Led-Growth
What Does Agentic Onboarding Mean for the Customer Success Role?
Agentic onboarding doesn’t replace customer success. It removes the part of the job that was never actually CS to begin with: teaching people how to use…
Aug 13
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Agent-Led-Growth
Our Philosophy for In-Product Agentic Onboarding
Good in-product agentic onboarding isn’t about what the agent says. It’s about when it says it and how.
Aug 11
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Agent-Led-Growth
2
What Is Agentic Onboarding?
Agentic onboarding is an LLM reasoning in real time about what each user needs to learn and do next in the product - instead of giving every user the…
Aug 6
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Agent-Led-Growth
June 2026
What Happens If You Replace Your Entire Product With a Chat Interface
Some products are experimenting with going all-in on chat.
Jun 23
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Agent-Led-Growth
2
April 2026
Making Intercom Chat Proactive with Real-Time Sessions
A practical guide to URL triggers, event-based messages, and real-time session context in Intercom.
Apr 17
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Sam nesbitt
Why we started with PostHog at Autoplay
How we turned PostHog from an analytics tool into the event backbone for real-time agents.
Apr 14
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Sam nesbitt
Your AI Chatbot Is Waiting to Be Asked.
Introducing the Autoplay Proactive SDK: the missing layer between what your users do and what your AI agents know.
Apr 13
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Sam nesbitt
1
My experience using Claude to book an Airbnb.
Why browser agents can navigate but struggle to browse.
Apr 8
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Sam nesbitt
2
The Cockpit Doesn’t Teach You. It Shows You.
The first time you sit in a cockpit, you realize no one is trying to comfort you.
Apr 3
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Sam nesbitt
March 2026
A week in Casablanca with Leyton and Leyton CognitX.
We went there with a clear goal.
Mar 27
•
Sam nesbitt
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