Hey guys! We’re Autoplay. We help software teams build an in-product onboarding agent, so users reach their first win instead of quietly leaving.
Most users who get stuck don’t file a ticket. They just go. You find out weeks later, in a conversion number.
Autoplay reads the behavioural analytics you already run — PostHog, Amplitude, Datadog, FullStory — live, and turns that context into help at the moment it’s needed. In-app, it steps in when someone stalls. By email, it personalises what you already send based on what actually happened in the session.
It layers on top of the support tool you already have — Intercom, Zendesk, Fin, Crisp, Dify, Botpress and others. Nothing to rip out, nothing to migrate. Two connections, about an hour of engineering time.
What we write about here:
Agentic onboarding: what it actually is, how teams are implementing it, and what breaks along the way. Teardowns of proactive support setups. Honest notes on what moved activation and what didn’t. And what all of it means for the people doing CX and customer success.
Have a look at useful links:
