No tool today can accurately tell you what your users are trying to do or, if that's the case, why they aren’t reaching their goals on your software.
If you really wanted to know for sure, for a given user, you would have to manually watch that user's session replays right from their first day.
During the process you would rely on your understanding of the software (and even then we’re assuming you have expert knowledge of how to use your software for every goal) to interpret their actions and then try to infer their intentions and why they are getting stuck.
You would then repeat this for every user…..not feasible - not enough hours in the day even if you were that committed.
At Autoplay, we've rethought this process from A to Z. When you onboard with Autoplay, we scan through your software’s documentation, YouTube tutorials, and raw UI to create the Genie—the thing that understands your UI and how to best use it.
Our models observe all your users and use unsupervised learning to identify power users who may have discovered more efficient ways of doing things. The Genie then learns from these power users.
The Genie powers our AI models, which understand user knowledge and hesitation, forming a confidence interval for user intentions before predicting them.
Embracing the Unexpected using unsupervised learning
We recognize that not all user behaviors can be predicted, so we adapt to innovative usage patterns celebrated by power users.
Transparent and Collaborative
Our approach is transparent and we value a human in the loop AI approach. We show you what the Genie understands about your software and allow you to edit the Genie, so you control what it means to understand your software in an expert way.
Learning from the Golden Path
(Coming soon) Autoplay will be releasing its own Chrome extension where you can directly record the optimal path on your software for a given intention. The Genie learns from this, and is scans through your session replays to understand why users are deviating.